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Hotel Operations
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Hotel Operations

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Format

100% Online

Schedule

8 hours

Language

English, Spanish, French, Arabic, Chinese

Duration

2 weeks

Price

€0

Institution

SHL University

Delve into Hotel Operations with a focus on departmental structure, interconnectivity, and operations. Learn the art of exceptional customer service and guest satisfaction through personalized engagement and effective use of guest history data. Explore commercial department tasks, revenue management, and budgeting essentials. This comprehensive learning experience will give you the skills to build a solidified hotel management strategy and ensure guest satisfaction.

Important Information:

  • Applications open: Anytime
  • Priority deadline: Anytime

If you would like to enroll multiple users or need more information about this course, please contact us!

toa@ie.edu

What you'll learn

Understand hotel department structure and interconnectivity.
Learn effective inter-departmental communication strategies.
Master customer service and guest satisfaction techniques.
Utilize guest history for personalized service and anticipating needs.
Grasp commercial department tasks and revenue management principles.
Acquire basic budgeting skills for hotel operations.

Course content

Module 1
Introduction to Hotel Operations
Understanding hotel department structure.
Interconnectivity between departments.
Importance of effective communication.
Module 2
Customer Service
Techniques for exceptional customer service.
Strategies for guest satisfaction.
Utilizing guest history for personalized service.
Module 3
Sales and Marketing
Basics of hotel sales techniques.
Marketing strategies for hotels.
Understanding guest demographics and preferences.
Module 4
Driving Hotel Revenue
Revenue management principles.
Pricing strategies for hotel rooms and services.
Maximizing revenue through upselling and cross-selling.
Module 5
Housekeeping
Housekeeping standards and procedures.
Cleaning techniques and efficiency.
Maintaining guest room cleanliness and comfort.
Module 6
Food and Beverage Department
Food and beverage service standards.
Menu planning and development.
Ensuring quality and guest satisfaction in F&B operations.
Module 7
Front Office Reception
Front desk procedures and protocols.
Guest check-in and check-out processes.
Handling guest inquiries and complaints efficiently.

WHO IS THIS PROGRAM DESIGNED FOR?

This program is tailored for professionals and individuals eager to delve into introductory and advanced hospitality management concepts. Whether you’re advancing within your current company or venturing into entrepreneurship within the hospitality sector, a solid foundation in management knowledge is crucial. Delivered entirely online, the course provides access to engaging short videos featuring expert professors and hands-on assignments in each module. The Hotel Operations course is a comprehensive learning experience designed to equip you with the skills and insights needed to excel in the dynamic field of hospitality management.

Meet our instructors

Michael Kerschbaumer
Michael Kerschbaumer

Founder and General Director STS HOSPITALITY Georgia & Armenia

Experienced Managing Director with a demonstrated history of working in the hospitality industry. Understanding of different cultures due to huge foreign country experiences. Skilled in Hotel Management, Operational Excellence, Leadership Culture, Guest Service and Satisfaction, Wellbeing and work place creation, Catering, Food & Beverage, MICROS, Front Office, and Banquet Operations.

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